Frequently asked questions about Hoppesteyn care home

Verzorgingshuis Hoppesteyn (Hoppesteyn care home) is home mainly to frail older people with multiple medical and care problems. To respond to the many care-intensive situations, a specific structure has been created in Hoppesteyn, focusing on practical arrangements and long-term care for chronic conditions. Central to the care of these older people with intensive care needs is our Praktijkondersteuner Huisartsenzorg voor Ouderen (POH-ouderen, practice nurse for older people). She is specially trained to assess the problems of frail older people, organise the necessary care and handle certain medical problems independently under the supervision of the GP. If necessary, she immediately calls in the GP to take a look or to provide treatment.

The care of residents in Hoppesteyn is the responsibility of our team of healthcare providers, with the practice nurse for older people (POH-ouderen) playing an essential role.

Care requests are usually passed on to us by Hoppesteyn, either to our doctor's assistant or directly to the POH-ouderen (practice nurse for older people), by e-mail or by phone. Our doctor's assistant schedules appointments in the diary of the POH-ouderen, who is normally present at Hoppesteyn on Tuesdays and Fridays. For more urgent care requests, the practice (doctor's assistant) is contacted by phone and, in consultation with the GP, it is decided when and by whom a visit will be made to Hoppesteyn outside these standard days.

After a consultation, the situation is assessed, often by the POH-ouderen on site in Hoppesteyn. Advice is carefully formulated and, although it is not always possible to inform everyone personally, it is shared with the care staff on site.

In practice, it is not feasible for the practice nurse to inform everyone personally about all advice, because of limited time. As we want to prevent any miscommunication, we are working on improving this.

If there has been confusion about a consultation, it may be that the request was not clearly entered in the practice nurse's diary, or that the request was not clearly passed on to us by Hoppesteyn. We strive to improve our processes to prevent such situations. We regularly meet with the managers at Hoppesteyn to discuss how we can make these processes run as smoothly as possible.

If you explicitly ask to speak to the practice nurse, we will try to take this into account. The practice nurse will be informed. Depending on the situation, she will take action immediately, the appointment will be put in her diary, or she will get back to you about it on Tuesdays/Fridays in Hoppesteyn.

Healthcare is under pressure and GPs are being given many additional tasks. This requires a great deal of effort from our team to ensure that all processes and the related communication are adapted accordingly. We are working hard to improve these processes and communication, and we thank you for your patience and understanding during these changes.