Frequently asked questions about the no-show fee

We understand that forgetting an appointment can happen. However, it is becoming increasingly common for patients not to turn up for their appointment. Because time had been reserved for you in the consultation hours of the GP or practice nurse, this time could not be used for other patients. It is a waste of the healthcare provider's time, and other patients who could not get an appointment could have been helped during this time. To address this, we apply what is known as a no-show fee, in line with national guidelines. This allows us to use consultation time more effectively and to help other patients.

Let the doctor's assistant know at least 24 hours in advance (Monday to Friday) if you cannot come to your appointment after all. This way, we can give the free consultation slot to other patients and, if necessary, schedule a new appointment for you straight away. If there is a special reason for missing the appointment, please let the doctor's assistant know.

We charge the no-show fee if you fail to turn up for an appointment more than 2 times without cancelling 24 hours in advance.

• Regular appointment (15 minutes): €20,00
• Double appointment: €30,00
• Special procedures (such as surgery, ECG) and consultations with practice nurses: €50,00

Invoices are sent to the e-mail address we have on file or to your home address, and must be paid at the reception desk.

Until the invoices have been paid, we will only provide urgent care. If the invoice is not paid within the stated period, it will be increased by €7,50 in administration costs.

No, these costs cannot be claimed from your health insurer. The no-show fee is a direct cost for the patient.

Feel free to contact our doctor's assistant. We are ready to help you and to address any concerns.